Refund policy

Here's a revised return and refund policy for your Shopify store, tailored to clarify the custom, on-demand nature of your products:

Return and Refund Policy

Thank you for choosing our products! Please read our policy below for important information on returns, exchanges, and refunds.

Custom, Made-to-Order Products
Each product in our store is custom-made upon order to reduce overproduction and minimize waste. As such, we cannot accept returns, exchanges, or issue refunds. By placing an order, you acknowledge that each item is created specifically for you and is final sale.

Order Issues
We strive to ensure each order meets our quality standards. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order at [your email address]. Be sure to include photos and a description of the issue so that we can assist you.

European Union 14-Day Cooling Off Period
For orders shipped to the European Union, you may be eligible to cancel or return your order within 14 days, as required by EU regulations. However, this policy does not apply to custom-made products, which are exempt.

Contact Us
If you have any questions or concerns regarding our policy, feel free to reach out at [your email address]. We’re here to help and appreciate your understanding of our made-to-order approach.

Thank you for making a thoughtful purchase decision and supporting our mission to reduce overproduction.